Shipping policy

At Luxury Cartel, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Standard Shipping Handling Time

  • Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

  • Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

  • Standard Shipping: 4–9 business days (Monday–Friday)

Order Cut-off Time

  • 04:00 PM (GMT+04:00) Gulf Standard Time (Dubai)

Order Confirmation

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier

We partner with trusted courier services across the UAE to ensure timely and safe delivery of your order.

Shipping Locations

We currently ship within the United Arab Emirates (UAE).

Shipping Fee

  • Orders above AED 800: Free shipping

  • Orders under AED 800: Flat rate of AED 15

Lost Packages

If your package is marked as delivered but you haven't received it, please:

  • Verify the shipping address used during checkout.

  • Check all possible delivery locations at your residence.

  • Ask neighbors or family members if they accepted the package.

  • Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Tracking

After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear.

Delays

We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team for assistance.

Contact Us

Store Name: Luxury Cartel

Business Address: Luxury Cartel store, Five Hotel Palm Jumeirah, Dubai, UAE

Email: contact@luxury-cartel.com

Phone: +971 58 148 0050

Business Hours: 9:00 am to 5:00 pm Between Monday to Friday

Timezone: (GMT+04:00) Gulf Standard Time (Dubai)