Refund policy

At Luxury Cartel, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

  • Items must be in new and unused condition, returned in their original packaging with all tags intact.

  • Both defective and non-defective products are eligible for return.

  • Customers must contact us at contact@luxury-cartel.com to request return authorization and instructions before sending any item back.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following details:

  • Your order number

  • Clear photographs of the item and packaging

  • A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, store credit, or full refund.

Refund Process

Once we receive and inspect your return, you will be notified via email about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 7 days.

  • A confirmation email will be sent once the refund has been issued.

Late or Missing Refunds

If you have not received your refund:

  • Recheck your bank or payment account.

  • Contact your bank or credit card provider, as processing times may vary.

  • If the issue persists, please contact us at contact@luxury-cartel.com

Non-Returnable Items

We do not accept returns under the following conditions:

  • Items not returned within the 14-day window

  • Used, worn, or damaged items not due to our error

  • Returns sent without prior authorization

Exchanges

Exchanges are accepted within the 14-day return window, provided items are in new and unused condition. Customers may request an exchange for a different size, color, or product as available.

Return Address

Luxury Cartel store
Five Hotel Palm Jumeirah
Dubai, UAE

Method & Fees

  • Return method: By mail

  • Return label: Included in the package, free of charge

  • Restocking fee: None

  • Return cost: Free return shipping

  • Refund period: 7 days after approval

Cancellation Policy

You may cancel your order within 2 hours of purchase, provided the order has not yet been processed or shipped.

Contact Us

Store Name: Luxury Cartel

Business Address: Luxury Cartel store, Five Hotel Palm Jumeirah, Dubai, UAE

Email: contact@luxury-cartel.com

Phone: +971 58 148 0050

Business Hours: 9:00 am to 5:00 pm Between Monday to Friday

Timezone: (GMT+04:00) Gulf Standard Time (Dubai)