Privacy policy


Last Updated: August 26, 2025

At LUXURY CARTEL, operated by LUXURY CARTEL General Trading LLC, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website and services.

By using our site, you agree to the practices described below.

1. Information We Collect

We collect the following types of personal data when you place an order or interact with our website:

  • Full Name
  • Email Address
  • Billing Address
  • Shipping Address
  • Order Details
  • Communication history (via contact forms or support requests)

We may also collect certain information automatically, including:

  • Browser type and device information
  • IP address and location
  • Pages visited and session behavior (via Shopify Analytics, Microsoft Clarity, and other tools)

2. How We Use Your Data

  • To process and fulfill your orders
  • To provide shipping and delivery updates
  • To offer customer support and resolve issues
  • To process payments securely via third-party providers like Scribe
  • To personalize your shopping experience
  • To send you marketing and remarketing communications (email, SMS, online ads)
  • To analyze traffic and improve our website performance

3. Sharing of Your Information

Your information may be shared with trusted third parties for limited purposes:

  • Logistics and shipping partners to deliver your orders
  • Payment processors like Scribe (we do not store any payment data on our servers)
  • Marketing and advertising platforms including Google Ads, Meta (Facebook/Instagram), TikTok, and email service providers

We only share data necessary to perform the service requested and do not sell or rent your personal data.

4. Data Security

Our website is hosted on Shopify, which offers a highly secure e-commerce infrastructure. All communication is encrypted, and we follow best practices to protect your information.

We do not store any credit card or banking information on our website. All payments are processed through certified third-party gateways.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze site performance
  • Deliver personalized content and ads

A cookie consent banner is displayed when you first visit our site. You may adjust your cookie preferences or opt out of marketing cookies at any time.

6. Marketing and Remarketing

We may send you promotional emails or show you targeted ads using platforms such as:

  • Google Ads
  • Meta Ads (Facebook & Instagram)
  • TikTok
  • Email Campaigns

You have the right to opt out of any marketing or remarketing campaigns at any time using the unsubscribe link in emails or by contacting us directly.

7. Age Restrictions

Our services are intended for users aged 13 years or older. If you are under 13, you must have parental or guardian consent to use our site or place orders.

8. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations
  • Provide customer support
  • Improve your experience

You may request data deletion or account closure at any time.

9. Data Deletion & Customer Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your account and order history

To make such a request, email us at contact@luxury-cartel.com. We will process verified deletion requests promptly.

10. Governing Law

This Privacy Policy is governed by the laws and data protection regulations of the United Arab Emirates (UAE). Any disputes will be resolved in accordance with UAE law.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. If changes are made, we will notify customers via email or by updating this page.

12. Contact Us

Store Name: Luxury Cartel

Business Address: Luxury Cartel store, Five Hotel Palm Jumeirah, Dubai, UAE

Email: contact@luxury-cartel.com

Phone: +971 58 148 0050

Business Hours: 9:00 am to 5:00 pm Between Monday to Friday

Timezone: (GMT+04:00) Gulf Standard Time (Dubai)